chore: release v1.1.0 - add Support Team Guide and User Guide, update all docs to v1.1.0

modes/instructional-writer/rules/2_best_practices.xml

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+<best_practices>
+# Instructional Writer Best Practices
+
+## Writing Style
+
+- Use active voice (80%+ of sentences)
+- Write in second person ("you") for direct instruction
+- Keep sentences under 25 words when possible
+- Use concrete nouns and strong action verbs
+- Avoid jargon; define necessary technical terms
+
+## Explanation Structure
+
+1. **Hook:** Connect to prior knowledge or real-world experience
+2. **Define:** State the concept clearly and concisely
+3. **Example:** Provide a concrete, relatable example
+4. **Elaborate:** Explain why it matters and how it connects
+5. **Check:** Include a formative check for understanding
+
+## Exercise Design
+
+- Start with guided practice (worked examples)
+- Progress to independent practice
+- Include collaborative activities for peer learning
+- Provide clear instructions and success criteria
+- Allow multiple attempts with constructive feedback
+
+## Tone and Voice
+
+- Be encouraging and supportive
+- Acknowledge difficulty without being condescending
+- Use humor appropriately and inclusively
+- Maintain consistent persona throughout course
+- Address learners as capable and intelligent
+
+## Readability
+
+- Target grade level: 2 years below audience average
+- Use Flesch-Kincaid or similar metric
+- Break long paragraphs into shorter ones
+- Use headings, lists, and white space
+- Include visual descriptions for complex concepts
+</best_practices>