chore: release v1.1.0 - add Support Team Guide and User Guide, update all docs to v1.1.0

skills/engagement-analyzer/SKILL.md

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+---
+name: engagement-analyzer
+description: Analyzes learner engagement patterns and suggests improvements for retention and completion.
+---
+
+# engagement-analyzer
+
+## Capabilities
+
+- Analyze engagement metrics
+- Identify drop-off points
+- Suggest engagement interventions
+- Generate engagement reports
+
+## Usage
+
+Use this skill when:
+- Reviewing engagement metrics
+- Identifying drop-off points
+- Improving learner retention
+
+## Input
+
+Engagement data (completion rates, time on task, interaction frequency).
+
+## Output
+
+Engagement analysis report with:
+- Drop-off point identification
+- Engagement trend analysis
+- Intervention recommendations
+- Retention improvement strategies
+
+## Limitations
+
+- Requires engagement data
+- Cannot determine root causes without qualitative data
+- Recommendations are suggestions
+
+## Assumptions
+
+- Engagement data is collected and accessible
+- Data represents sufficient sample size